SAP CRM Technical is different from CRM Functional in that this training involves handling the Web UI configuration and customization specifically to suite the requirements of the business. For other SAP Trainings, please click on SAP Training or SAP CRM Training

1. One Month of CRM Technical support (After training, During the practice).
2. Mock Interviews.
3. Interview Tips.
4. Resume Marketing
5. Sample SAP CRM Technical Resumes.

Intended Audience – SAP CRM Technical Training is intended for any of the following audience.

1. Experienced ABAP Consultants who intend to move into a niche area of expertise.
2. Experienced ABAP users who wish to get into techno-functional on the CRM front.
3. Less than 1 year of experience in SAP CRM Technical as a technical consultant.

Basics of SAP & CRM (Week 1 )

• Basic SAP GUI Navigation
• Introduction to SAP CRM
• CRM Functional Overview
• Master Data
• Transactional Data

Customization ( Week 1 )

Object Oriented ABAP ( OO ABAP )

• Classes
• Methods
• Inheritance
• Polymorphism
• Interfaces
• Events
• Exceptions ( Class Level & Method Level )
• Building Global Class

Customization ( Week 2 )

• BSP ( Business Server Pages )
  • Page Flow Logic
  • MVC ( Model View Controller )

Customization (Week 3 )

• CRM 2007 Web UI
  • Generic Interaction Layer ( Basics )
  • Business Object Layer
  • Presentation Layer
  • Simple Objects
  • UI Component Development and Enhancement Concepts
  • Views
  • View Sets
  • Custom Controller

Customization ( Week 4 )

• CRM 2007 Web UI .. ( Continued )
  • Window
  • Navigation Links
  • Component Interface and Usage of Components
  • Cross Component Navigation
  • Editable Overview Pages
  • Form View
  • Table View
  • Enhancement of Data Model with Application Enhancement Tool ( CRM 7.0 )

Customization ( Week 5 )

• CRM 2007 Web UI .. ( Continued )
  • Component Set
  • Enhancement Set
  • Enhancement of Generic Interaction Layer Component
  • Component Enhancement Examples.
  • Global Data Context
  • Pop up Windows
  • UI Configuration
  • Transaction Launcher.

Customization ( Week 6 )

Profitability Analysis Configuration

• Easy Enhancement Workbench.
• Actions
• BADI
• Middleware
  • Introduction to CRM Architecture and Middleware
  • Connection to SAP Back-end system to as SAP CRM System
  • CRM Middleware / Administration Console
  • Messaging BDOC.
  • Initial Load
  • Delta Load
  • Request / Data Flow
  • Configuration & Monitoring
  • Custom Data Exchange between CRM and ECC
  • BDOC Extensions